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Forum Details
Title RETURN AND EXCHANGE
Posted by Administrator (ip:)
  • Date 2014-02-04
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Return Address:

(13568) #501, 9, Yanghyeon-ro 94beon-gil, Bundang-gu, Seongnam-si, Gyenggi-do, Korea 


Once purchased and received, items cannot be returned due to change of mind.

BADDIARY only accepts returns for defected or wrongly shipped items.

All requests for returns must be made within 3 days of receiving the item (for defective items ONLY).

Once confirmed items must be returned within working days.


Once you have received defected/wrongly shipped item, return request must be made within 3 days of receiving the item. Once confirmed, items must be returned immediately and arrive at BADDIARY's warehouse within 3 working days. Please note that the deadlines are based on KST (Korean Standard Time).

BADDIARY must be contacted via the Q&A Board before making any returns.  Product availability must be checked first for replacements. When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q&A Board.

If any items are missing from your package, contact our customer service the day you receive your package.
BADDIARY will only bear the shipping costs of defective or wrongly shipped items.  All other shipping costs will be the responsibility of the buyer.  If non-defective items are sent to BADDIARY along with defective items, the buyer will be responsible for all shipping costs.
 
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer.

BADDIARY is not responsible for problems caused by the carelessness of buyers.  Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by BADDIARY according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.  Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
 
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
 
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