Hello Sunny,

Order No. 20180626-0004862

Thank you for contacting us.
We are sorry to hear that you want to return the item due to change of mind.

However, we would like to inform you that we did not ignore your request to change the color.
The request was forwarded to the concerned department but we were advised that the order has been dispatched so there was no way for us to change it.
Please understand that once the items are dispatched it means the parcel is already handled by the shipping company.
As per our return policy, we can only make changes on your order if it is still in the preparing status.

For your reference: http://en.baddiary.com/article/notice/1/6/

Once you receive your parcel, you may send us an email again to advise if you will proceed with the return so we can guide you through the next process.

Apologies for the inconvenience.
We appreciate your kind understanding on this matter.

Thank you and regards,
Iryn

BAD DIARY